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Last updated: December 06, 2025

We aim to provide a fair and transparent refund process for NanoBanana AI customers. This policy describes when refunds may be issued.

Eligibility

• Refunds are considered for accidental duplicate charges.
• Refunds may be considered for service outages exceeding our SLA.
• We do not refund fees due to misuse or violations of the Terms.

How to Request a Refund

Email your request to support@nanobnana.com within 7 days of the charge. Include your account email, transaction ID, and a brief description.

Processing

Approved refunds will be processed to the original payment method. Timing depends on your payment provider.

Contact

For any questions about this policy, contact support@nanobnana.com.